We appreciate your purchase at www.swadeshipehnawa.com.

At Swadeshi Pehnawa, we strive to deliver products that meet your expectations. However, if you are not completely satisfied with your purchase, we’re here to help. Please take a moment to review our return and refund guidelines.

Returns

You have 7 days from the date of delivery to initiate a return. To be eligible for a return:

• The item must be in its original, unused condition as when it was delivered.
• It should be returned in the original packaging with all tags and labels attached.
• A receipt or proof of purchase (such as an invoice or delivery note) must be included with your return.

Swadeshi Pehnawa reserves the right to decline a return if the item is not in its original condition, is damaged, or has missing components that are not the result of our error.

Return Shipping

Customers are responsible for the shipping costs associated with returning an item. Return shipping fees are non-refundable. To ensure a smooth process, please clearly label your return package with your Swadeshi Pehnawa order ID and your name. We also recommend providing tracking information by emailing us at care@swadeshipehnawa.com.

Return Shipping Address:

Swadeshi Pehnawa
470/12, Gali Nain Sukh, Katra Parja, Hathi Gate,  143001
Amritsar, Punjab
India
+91-7009083906

Refunds

After we receive and inspect your returned item, we will notify you about the status of your refund. Please allow up to 7 business days for this process.

• For Prepaid Orders: Approved refunds will be processed back to your original payment method. Depending on your bank or card issuer, the refund may take 10-15 days to reflect in your account.

• For Cash on Delivery (COD) Orders: Approved refunds will be issued as a coupon code or store credit, which will be valid for 1 year from the date of issue.

Note on Discounts: If you used a discount code at the time of purchase, the full discount amount will be deducted from the refund total, not adjusted proportionally to the returned items.

Exchange Policy

Exchanges are only offered for items that are defective or damaged upon delivery. If you need to exchange your purchase, or if you are dissatisfied with the product quality, please contact us at care@swadeshipehnawa.com to arrange for an exchange.

Cancellation Policy

To cancel an order, please email us at info@swadeshipehnawa.com with your order number. We can cancel orders that have not yet been dispatched and process a refund.

• Cancellation Before Shipment:

  • Orders canceled before dispatch will receive a full refund without any cancellation fees.
  • Repeated cancellations of prepaid orders may result in future refunds being issued as store credit only.

• Cancellation After Shipment:

  • If you cancel an order after it has been shipped, a flat fee of Rs. 500 will be deducted from your refund to cover processing and courier costs.

How to Request a Cancellation

To request a cancellation, visit the "Returns and Exchange" section under the "Info" tab on our website or mobile app. Submit your cancellation request through the provided form, and we will confirm the cancellation after verifying your request.

Contact Us

For any questions or further assistance with returns, exchanges, or cancellations, please reach out to us:

Swadeshi Pehnawa
info@swadeshipehnawa.com
+91-8837689899